Terms of Service

1. Acceptance of Terms

By accessing or using PrimeChatbot's AI chatbot services, website, and related applications (collectively, the "Services"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our Services.

2. Services Description

PrimeChatbot provides AI-powered chatbot services that include:

• AI chatbot integration for websites and applications
• Customer support automation
• Lead generation and appointment scheduling
• Multi-channel communication management
• Analytics and reporting features

3. Account Registration

To access certain Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Subscription and Payment

Our Services are offered on a subscription basis:

• Fees are payable in advance for the subscription period
• All fees are non-refundable except as required by law or as specifically stated in our refund policy
• We reserve the right to change our pricing with 30 days' notice
• Late payments may result in service suspension

5. Refund Policy

We offer a 14-day money-back guarantee from the date of purchase. Refund requests must be submitted in writing to our support team. After 14 days, all payments are non-refundable.

6. Acceptable Use

You agree not to use our Services for any unlawful purpose or in any way that:

• Violates any applicable laws or regulations
• Infringes upon intellectual property rights
• Contains harmful or malicious code
• Spams, harasses, or threatens others
• Attempts to gain unauthorized access to our systems

7. Intellectual Property

All intellectual property rights in our Services, including software, documentation, and content, remain the property of PrimeChatbot. You receive a limited license to use our Services during your subscription period.

8. User Content

You retain ownership of any content you submit through our Services. By using our Services, you grant us a license to use this content to provide and improve our Services.

9. Third-Party Services

Our Services may integrate with third-party platforms. You are responsible for complying with the terms of service of these third-party services.

10. Service Availability

We strive to maintain 99.9% service availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects availability.

11. Limitation of Liability

To the maximum extent permitted by law, PrimeChatbot shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Services.

12. Indemnification

You agree to indemnify and hold harmless PrimeChatbot from any claims, damages, or expenses arising from your use of our Services or violation of these terms.

13. Termination

We may suspend or terminate your access to our Services for violation of these terms. Upon termination, your right to use our Services immediately ceases.

14. Governing Law

These Terms shall be governed by the laws of [Your State/Country], without regard to its conflict of law provisions.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes via email or through our Services. Continued use after changes constitutes acceptance.

16. Contact Information

For questions about these Terms of Service, please contact us: